Shipping policy
Gidibrews Shipping Policy
At Gidibrews, we are committed to roasting, packing, and dispatching every order with care to ensure your coffee arrives as fresh as possible.
This Shipping Policy explains how we process, dispatch, and deliver orders placed through our online store.
1. Order Confirmation
Once your order has been placed, you will receive an email confirming your purchase.
A second email containing your shipping confirmation and tracking information will be sent once your order has been dispatched.If you do not receive your confirmation email, please check your junk or spam folder before contacting us.
2. Order Processing
We roast and pack coffee to order wherever possible to maximise freshness.
Orders are typically processed within 1–3 business days after payment has been successfully authorised.
Orders placed after business hours, on weekends, or public holidays will begin processing on the next business day.
During promotional events, public holidays, or peak periods, processing times may be slightly longer. Should a significant delay occur, we will contact you as soon as possible.
3. Shipping Within Australia
We currently ship Australia-wide using Australia Post and other trusted courier partners where appropriate.
Estimated delivery times begin once your order has been dispatched and are provided as a guide only.
Standard Shipping
* Orders under $99: Flat rate shipping of $10.95
* Orders over $99: FREE Standard Shipping
* First orders over $200: 15% off and FREE Standard Shipping
Estimated delivery times:
* Queensland: 2–5 business days
* Interstate Metro Areas: 3–7 business days
* Regional & Remote Areas: 5–10 business days
Delivery timeframes may vary depending on your location and Australia Post network conditions.
4. Express Post
Express Post is available at checkout for eligible postcodes.
Delivery estimates are provided by Australia Post and cannot be guaranteed, particularly during peak trading periods, severe weather events, or unforeseen transport disruptions.
5. International Shipping
International shipping is available by request only.
Please contact us before placing an international order so we can provide an accurate freight quotation.
International customers are responsible for:
* Import duties
* Customs charges
* Local taxes
* Clearance fees
These charges are determined by your country's customs authority and are not included in your purchase price.
6. Shipping Confirmation & Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
You can monitor your shipment using the Australia Post tracking link provided.
Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.
7. Delivery Information
Please ensure your delivery address is accurate and complete before finalising your order.
Gidibrews cannot accept responsibility for delays or additional delivery charges resulting from:
* Incorrect or incomplete delivery addresses;
* Failed delivery attempts;
* Parcels redirected after dispatch.
If an order is returned to us due to an incorrect address or failure to collect the parcel, additional shipping charges may apply before the order can be resent.
8. Authority to Leave
Where available, you may choose Authority to Leave (ATL) during checkout.
If ATL is selected, the parcel may be left in a safe location at the delivery address.
Once Australia Post or the courier confirms successful delivery under ATL, responsibility for the parcel transfers to the customer.
If you prefer a signature upon delivery, please ensure this option is selected where available.
9. Damaged Parcels
If your parcel arrives visibly damaged, please:
* Take photographs of the parcel and its contents.
* Contact us within 48 hours of delivery.
* Retain all packaging until your claim has been assessed.
We will work with Australia Post or the relevant courier to investigate and resolve the issue as quickly as possible.
10. Lost or Missing Parcels
If your tracking shows your parcel has not arrived, please:
1. Check around your property.
2. Ask neighbours or building management.
3. Review your Australia Post tracking updates.
If you are still unable to locate your parcel, please contact us within 7 days of the expected delivery date.
We will lodge an investigation with Australia Post on your behalf where appropriate.
Please note that investigations are conducted by the carrier and may take several business days to complete.
11. Delivery Delays
While we make every effort to dispatch orders promptly, delivery times are outside our control once parcels have been handed to Australia Post or another courier.
Unexpected delays may occur due to:
* Severe weather
* Public holidays
* Peak shopping periods
* Transport disruptions
* Natural disasters
* Australia Post operational delays
We appreciate your patience should any of these circumstances arise.
12. Contact Us
If you have any questions regarding shipping or your order, we'd love to help.
Website: www.gidibrews.au
Email: admin@zivuribliss.cafe
Our team is committed to ensuring every order reaches you quickly, safely, and as fresh as the day it left our roastery.