Refund policy

Gidibrews Refund & Returns Policy

At Gidibrews, we are passionate about delivering exceptional coffee and providing outstanding customer service. If something isn't quite right with your order, we're committed to resolving the issue fairly and promptly.

This Refund & Returns Policy operates alongside your rights under the Australian Consumer Law (ACL). Nothing in this policy excludes or limits your statutory rights.

1. Your Consumer Rights
   Our coffee products and merchandise come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
   
   If a product you purchase from Gidibrews has a major failure, you are entitled to choose a:
   
   * Refund;
   * Replacement;or
   * Compensation for any reasonably foreseeable loss or damage.
   
   If the issue does not amount to a major failure, we will repair or replace the product, or otherwise provide a remedy within a reasonable time, as required under the ACL.For more information about your consumer rights, please visit the Australian Competition and Consumer Commission (ACCC).
   
   
2. Change of Mind
   
   Because our products are perishable food items, we are unable to accept returns or provide refunds for change-of-mind purchases.
   
   Please choose carefully before placing your order.
   
   This policy does not affect your rights under the Australian Consumer Law.
   
   
3. Damaged, Incorrect or Faulty Orders
   
   We take great care when preparing and packing every order. If your order arrives damaged, contains the wrong product, or is faulty, please contact us within 48 hours of receiving your delivery.
   
   To help us resolve your claim quickly, please provide:
   * Your order number or proof of purchase;
   * Clear photographs of the product, packaging, and any damage;
   * A brief description of the issue.
   
   Where possible:
   
   * Please do not dispose of the product until your claim has been assessed.
   * Retain the original packaging where practical.
   
   Once your claim has been reviewed, we will determine the most appropriate remedy, which may include a replacement, refund, or another solution consistent with the Australian Consumer Law.
   
   
4. Freshness & Coffee Quality
   
   Coffee is a natural agricultural product, and flavour characteristics may vary slightly between harvests and origins.
   
   Differences in tasting notes, roast preference, brewing method, or personal taste do not constitute a product fault and are therefore not grounds for a refund.
   
   If you are unsure which coffee best suits your brewing method or flavour preferences, our team is always happy to help before you place your order.
   
   
5. When a Refund May Not Apply
   
   A refund, replacement, or repair may not be available where:
   
   * The product has been stored, prepared, or used contrary to our recommendations.
   * The product has been damaged after delivery through misuse or improper handling.
   * You were aware of the issue before purchasing the product.
   * The claim falls outside the remedies available under the Australian Consumer Law.
   
   
6. Return Shipping
   
   Where a product is confirmed to have failed to meet the Consumer Guarantees under the Australian Consumer Law, Gidibrews will reimburse reasonable return shipping costs or arrange return freight where appropriate.
   
   If, after inspection, the product is found not to be faulty or otherwise eligible for a refund or replacement, any costs associated with returning or collecting the product may be your responsibility.
   
   
7. Refund Processing
   
   Once your claim has been approved, we aim to process refunds or replacements within 10 business days.
   
   Approved refunds will be issued using the original payment method wherever possible.
   
   
8. How to Make a Claim
   
   To lodge a refund or replacement request, please contact our Customer Care team before returning any products.
   Please include:
   
   * Your full name;
   * Order number;
   * Proof of purchase;
   * A description of the issue;
   * Supporting photographs where applicable.
   
   Our team will guide you through the next steps.
   
   
9. Contact Us
   If you have any questions regarding this Refund & Returns Policy or need assistance with an order, please contact us.
   
   Gidibrews
   Website: www.gidibrews.au
   Email: admin@zivuribliss.cafe
   
   We value every customer and are committed to ensuring your experience with Gidibrews reflects the same care and quality that goes into every coffee we roast.